National Grid Warns Customers of Phone Scam

National Grid is warning customers to beware of a new phone scam where imposters are demanding immediate bill payment and threatening service disconnection. This latest scam, which is targeting customers already facing hardships due to COVID-19, involves callers who pretend to be National Grid representatives. They tell customers that unless payment is made within 30 minutes, their power will be shut off. The customer is then directed to call “the direct billing department to make a payment and avoid power disconnection.”

The scammers use sophisticated phone systems that display National Grid on the customer’s caller ID.  Additionally, the phone number customers are instructed to call closely resembles the company’s recorded messaging and phone prompt directions. These elements make it difficult to differentiate an actual National Grid call from an imposter’s call. When in doubt, customers should hang up and call the National Grid customer service number on their bill.

National Grid reminds customers that on March 13, the company temporarily suspended collections-related activities, including service disconnections, to lessen any financial hardship brought on by the COVID-19 pandemic. The company continues to encourage customers struggling to pay their bills to take advantage of bill payment options or to call to speak with a Consumer Advocate.